Buyer FAQ

1. How do I buy software?

Find the product in the product center → open the detail page → click buy and complete payment. Downloadable products are ready right after payment; server software requires a deployment order after payment.

2. Where do I see my orders?

Log in and go to "Profile → Purchased" to view order number, amount, payment channel and download entry.

3. How do I activate client software?

After purchase, go to "Profile → My Licenses" to view the license code and follow the activation steps on the product page; some products just need the code entered in the software.

4. What if I switch computers?

In "Profile → My Licenses", unbind the old device first, then activate on the new device. If the machine limit is reached, unbind a bound device first.

5. How do I contact the developer?

The developer's public email is shown on the product detail page; you can also leave contact info in product feedback for the developer to follow up.

6. How do I submit feedback?

Users who purchased the product or bound a license can click "Feedback" in "Profile → Purchased / My Licenses", fill in type, rating and content (max 3 per day); it is sent directly to the developer.

7. After-sales for server software?

Deployment, secondary development and maintenance training can be arranged with the developer offline; you can also contact the platform at [email protected].