Payment & Refund FAQ

1. Which payment methods?

Alipay, PayPal and other mainstream methods are supported; check the product page. Multiple currencies are available for some products.

2. Payment failed?

Check account balance/limits and network. If charged but the order is not updated, wait a moment and refresh; contact support with the order number if needed.

3. Can I get a refund?

Digital products are usable right after payment; refunds without reason are generally not supported. For quality issues, contact the developer or platform support per rules.

4. Invoice?

Send your order info to [email protected] and we will assist with the relevant document.

5. Amount differs from the listed price?

Check the currency and exchange rate; keep the payment screenshot and contact support if needed.

6. Is payment secure?

Payments are processed by licensed providers (Alipay/PayPal); the platform never touches your payment password, and data is encrypted.

7. Promotion-only products?

Payment happens inside their software; the platform is not part of the purchase. Contact the developer for after-sales.